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FAQ — Clients

Quick answers to the most common questions.

I didn't sign up for anything. What is this?
Your studio uses Amplyr to manage projects, share music, and communicate with clients. They added you to the platform so you have a direct window into your project. You don't need a subscription — your studio handles that.
How do I access my portal?
You received an invite email from your studio. Click the link, create your password, and you're in. If you can't find the invite, check your spam folder or ask your studio to resend it.
How do I leave feedback on a track?
Go to Projects → select your project → Tracks. Listen to the mix, leave comments on the version you're reviewing, and approve or request changes when you're ready. Your studio sees your feedback in real time.
How do I approve a track?
From within the track, select Approve. Your studio is notified immediately. If you want changes first, leave your notes in the comments and your studio will upload a new version for review.
How do I pay an invoice?
Go to Projects → select your project → Invoices. Your outstanding invoices are listed there. Pay directly from your portal using the payment method your studio has set up.
How do I download my files?
Go to Projects → select your project → Files. Your studio will notify you when files are ready for download. Everything is available directly from your portal — no external links, no expiring downloads.
Who do I contact if something is wrong?
Reach out to your studio directly using the Messages feature in your portal. For technical issues with the platform itself, contact us directly.
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