Every plan includes a 30-day free trial. Your card is required at signup but you won't be charged until day 31. Cancel before day 31 and you owe nothing.
When will I be charged?
On day 31 of your trial, your card is automatically charged for your first billing period. From there, billing renews monthly or annually depending on the plan you selected at signup.
How do I upgrade or downgrade my plan?
Go to Settings → Account & Billing → Change Plan. Upgrades take effect immediately and are prorated. Downgrades take effect at your next billing date. If your account exceeds the limits of the target plan, the platform will tell you what needs to be adjusted first.
How do tier limits work?
Limits apply to active records only. Archived or deleted clients, engineers, and rooms don't count against your tier thresholds. See pricing for details.
Can I have multiple studio locations?
Yes. Amplyr manages multiple locations as named rooms within a single account. Each room has its own name, operating hours, hourly rate, and engineer assignments. Room limits vary by plan. See pricing for details.
How do invoices work?
A draft invoice is automatically created when you create a project. Build it out, add line items, and publish when ready. Clients receive the invoice in their portal and can pay directly. Invoices are never visible to clients until you publish them.
What happens if my payment fails?
Stripe retries your payment over an 8-day cycle. If all retries fail, your account is suspended on day 10. Suspended accounts are read-only. Update your payment method at Settings → Account & Billing to restore access immediately.
What happens to my data if I cancel?
Your account remains fully accessible through the end of your paid billing period. After that, data is retained for 90 days. Reactivate within 90 days and everything is restored. After 90 days, all data is permanently deleted.
Why is my account suspended?
Accounts are suspended when a payment fails and is not resolved within 10 days. Go to Settings → Account & Billing to update your payment method and restore access.
